Clinical Standards

Our Five Core Principles

1. Our Clinics Are Safe

Every procedure is carried out in line with strict medical protocols to protect your health and wellbeing. From initial consultation to aftercare, we take every precaution to ensure a safe environment for our patients. Our facilities are fully regulated, and all treatments are delivered by qualified professionals.

2. Our Clinics Are Effective

We use evidence-based methods and the latest medical techniques to achieve reliable, long-lasting results. Our procedures are tailored to each patient’s unique needs, and we continually evaluate our outcomes to ensure they meet the highest standards of effectiveness.

3. We Care

We pride ourselves on offering not just medical treatment but also compassion, empathy, and support throughout your journey. From your first enquiry to your final check-up, you will be cared for by a team who understand the importance of sensitivity and reassurance.

4. We’re Responsive

Every patient is different. We listen to your concerns, answer your questions, and respond to your needs promptly and effectively. Whether through our consultation process or our dedicated aftercare services, we adapt to provide the best possible outcome for your circumstances.

We’re Well-led

KSL Clinics are guided by experienced clinical leaders who ensure that standards are upheld across every treatment and service we provide. Strong governance and accountability mean that patient care is always at the centre of decision-making.

Fundamental Standards of Care

Person-Centred Care

Every treatment plan is designed around you. We consider your medical history, personal goals, and expectations to ensure a bespoke approach that delivers results in line with your needs. Our consultation service gives you the opportunity to explore your options and receive clear, personalised advice.

Dignity and Respect

We treat every patient with the highest levels of dignity and respect. Your privacy is protected throughout, and our team are trained to ensure that you feel comfortable, valued, and supported at every stage.

Consent

No treatment is ever carried out without your fully informed consent. We provide clear explanations, answer questions in detail, and ensure you have the time and information you need to make a confident decision. You can read more about this on our consent and consultation process page.

Safety

Patient safety is at the heart of everything we do. All procedures are performed in a clinically regulated environment using the latest safety protocols. Our aftercare service further ensures that you are monitored and supported following your procedure.

Complaints

We are committed to openness and accountability. If you ever feel dissatisfied, we have a clear and accessible complaints procedure to ensure your concerns are addressed promptly and fairly.

Safeguarding

We take the safeguarding of our patients seriously, with clear policies in place to protect vulnerable individuals and ensure the highest standards of care for everyone.

Fit and proper staff

All the members of the KSL clinical team are fully qualified and regularly assessed for their professional suitability. Every one of our doctors is GMC registered, and our surgeons are recognised experts in the field of hair restoration. Learn more about our team on the Meet Our Surgeons page.

Duty of candour

We are committed to openness, honesty, and transparency in everything we do. If something does not go as planned, we will communicate this clearly and work with you to resolve it.

Nutrition

Good health is supported by good nutrition. Where relevant, we provide patients with advice and guidance on nutrition to aid recovery and optimise long-term results. You can learn more about this in our article on nutrition and hair health.

Good governance

KSL Clinic is run with clear oversight, robust accountability, and effective leadership. Our systems ensure that quality and safety are monitored continuously, so that patients can always have confidence in the care we provide.