KSL Clinic Policies

Consultation Cancellation Policy:

1. KSL Clinic has retained a £25 refundable deposit which will be returned upon attending your consultation.
2. Please note that as stated during the booking process, deposits will not be refunded in the event of non-attendance, or if consultations are rescheduled within 48 hours of the appointment.
3. You will receive a text message reminder 2 days before your appointment, please reply to the text to confirm your attendance by 14:00. At KSL Clinic we guarantee 80% regrowth of your transplanted hairs, if we do not deliver this, we will carry out a second procedure to achieve the percentage.

May PRP Promotion Terms & Conditions:

1. Procedure Completion: The procedure must be completed on or before 31st May 2025.
2. PRP Treatments: All PRP treatments included in the offer must be redeemed within 12 months from the date of your procedure.
3. Eligibility: This offer is valid exclusively for new procedure bookings, it cannot be applied to previous bookings.
4. Non-Transferable: Treatments received under this offer cannot be combined with any other promotional offers or discounts and are non-exchangeable and non-refundable for cash.
5. Amendment Rights: KSL Clinic reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon their publication unless otherwise specified.
6. Included PRP Bookings: Hair Transplant procedures include 3 PRP sessions, Facial Hair procedures include 2 PRP sessions and Eyebrow procedures also include 1 PRP session.